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Best way to set up response routing for self-serve users?

mira_frei_b4915

Quick one. Since volume tripled after launch, our churn has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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Response Routing

Comments

jack_akoto_d8940

+1. The Segment step is where ours kept breaking.

diego_pratt_667a6

We measure the health score weekly now and it's made NPS surveys decisions much easier.

nadia_hale_0da9e

Have you tried routing it through Segment? Fixed the NPS gap for us.

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