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What worked for us setting up the in-app survey

maya_okafor_770b9

Quick one. Since volume tripled after launch, our CES has been all over the place. Is that a session replay config issue or are we reading it wrong?

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Comments

wade_vance_48001

+1. The Slack step is where ours kept breaking.

jack_boyd_1b5dd

+1. The Intercom step is where ours kept breaking.

hana_frei_1fd28

We hit this too. Scoping journey alerts to enterprise accounts first made it manageable.

ned_okafor_e73fa

We measure NPS weekly now and it's made the in-app survey decisions much easier.

paul_quinn_8b2f3

+1. The Microsoft Teams step is where ours kept breaking.

sofia_webb_e5444

Have you tried routing it through Zendesk? Fixed the NPS gap for us.

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