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Stopping renewal rate from sliding after we moved to a quarterly cadence?

gus_holt_59a24

Posting this for self-serve users. We care most about renewal rate and I'm not sure journey alerts is the lever. Talk me out of it?

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Comments

carl_holt_7a7fc

We measure CES weekly now and it's made CSAT surveys decisions much easier.

owen_marsh_8dc04

Honestly journey alerts didn't move renewal rate for us. Microsoft Teams did more.

ravi_ng_6d4b9

Spent a week on this. The fix was tying auto-theming to the account owner field.

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