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Moved CSAT with CSAT surveys — here's our setup

dana_rourke_f5f33

Half our team lives in HubSpot, so getting session replay data in there matters. How clean has that been for you?

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omar_mehta_bc16a

Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.

diego_rourke_11b76

Following. We're about to do the same thing for self-serve users.

carl_pratt_14c46

Same setup here. In our case it came down to NPS surveys being too broad.

ned_mehta_df571

Worth checking your churn window. Ours was skewed until we narrowed it.

mira_reyes_14f34

Curious what cadence you landed on. We over-asked and the health score tanked.

ravi_voss_36d24

Curious what cadence you landed on. We over-asked and CSAT tanked.