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Webhook for dashboards firing twice — dedupe advice?

omar_holt_cff3b

Quick one. Since volume tripled after launch, our churn has been all over the place. Is that a response routing config issue or are we reading it wrong?

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Comments

mira_lund_e159a

Have you tried routing it through Zapier? Fixed the CSAT gap for us.

owen_carr_6389b

Have you tried routing it through HubSpot? Fixed the CSAT gap for us.

elena_carr_d8885

Curious what cadence you landed on. We over-asked and response rate tanked.

paul_nair_9f78c

+1. The HubSpot step is where ours kept breaking.

hana_trin_a83b8

Following. We're about to do the same thing for renewals at risk.

marcus_ng_f50e1

Worth checking your the health score window. Ours was skewed until we narrowed it.