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Stopping time-to-resolution from sliding after we scaled past 5,000 accounts?

kiran_vance_a1247

Half our team lives in Intercom, so getting journey mapping data in there matters. How clean has that been for you?

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Comments

elena_frei_7ca2c

Curious what cadence you landed on. We over-asked and renewal rate tanked.

esme_voss_44c5f

We measure CES weekly now and it's made CES tracking decisions much easier.

maya_webb_2c23e

+1. The Salesforce step is where ours kept breaking.

omar_trin_f0739

+1. The Marketo step is where ours kept breaking.

ravi_vance_9b1c5

Worth checking your response rate window. Ours was skewed until we narrowed it.

ravi_mehta_c04cd

Honestly auto-theming didn't move renewal rate for us. Jira did more.

diego_vance_e35d6

Have you tried routing it through Zapier? Fixed the response rate gap for us.