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Best way to set up journey alerts for renewals at risk?

priya_sato_39aaf

Posting this for our SMB tier. We care most about NPS and I'm not sure journey mapping is the lever. Talk me out of it?

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Journey Mapping

Comments

felix_boyd_86d4d

Worth checking your CSAT window. Ours was skewed until we narrowed it.

nadia_holt_7c253

+1. The Segment step is where ours kept breaking.

tara_quinn_e4ba2

Have you tried routing it through Salesforce? Fixed the response rate gap for us.

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