Quick one. Since we added a second product line, our CES has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
We hit this too. Scoping journey mapping to our SMB tier first made it manageable.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
