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journey mapping behaving oddly since we rolled it out to the support team — ideas?

hana_quinn_63ad5

We're working through segments and we moved to a quarterly cadence. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Journey Mapping

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omar_mehta_315b5

We hit this too. Scoping session replay to new onboarding cohorts first made it manageable.

esme_holt_50be8

+1. The Zapier step is where ours kept breaking.

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