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What worked for us setting up CSAT surveys

felix_pratt_d97d6

Trying to get the in-app survey right for self-serve users. The defaults don't quite fit. What did you change?

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Comments

yuki_nair_5b5e2

+1. The Intercom step is where ours kept breaking.

yuki_webb_cec39

We measure time-to-resolution weekly now and it's made session replay decisions much easier.

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