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Stopping churn from sliding after we moved to a quarterly cadence?

paul_frei_fbc77

Trying to get CES tracking right for our SMB tier. The defaults don't quite fit. What did you change?

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nina_pace_6a9e4

Worth checking your CES window. Ours was skewed until we narrowed it.

maya_quinn_ed8b8

Following. We're about to do the same thing for new onboarding cohorts.

liam_dunn_831f1

Same setup here. In our case it came down to NPS surveys being too broad.

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