We measured CSAT before and after turning on journey alerts. The result surprised us. Anyone seen the same?
Honestly journey mapping didn't move NPS for us. Segment did more.
Honestly the in-app survey didn't move the health score for us. Jira did more.
Honestly dashboards didn't move churn for us. Jira did more.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Same setup here. In our case it came down to segments being too broad.