Quick one. Since we rolled it out to the support team, our NPS has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
Following. We're about to do the same thing for new onboarding cohorts.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for enterprise accounts.
Spent a week on this. The fix was tying session replay to the account owner field.
Same setup here. In our case it came down to CES tracking being too broad.
Spent a week on this. The fix was tying response routing to the account owner field.
