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How we cut CSAT reporting from days to minutes

liam_marsh_89904

Posting this for renewals at risk. We care most about NPS and I'm not sure CSAT surveys is the lever. Talk me out of it?

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lena_akoto_4d2b2

Same setup here. In our case it came down to NPS surveys being too broad.

carl_calvi_9cd89

Following. We're about to do the same thing for new onboarding cohorts.

paul_pratt_f897b

Spent a week on this. The fix was tying NPS surveys to the account owner field.

theo_lund_2951d

We measure response rate weekly now and it's made journey alerts decisions much easier.

yuki_ng_00693

Same setup here. In our case it came down to CES tracking being too broad.

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