Quick one. Since we switched CRMs last month, our CES has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to dashboards being too broad.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
Spent a week on this. The fix was tying auto-theming to the account owner field.
Have you tried routing it through Snowflake? Fixed the NPS gap for us.
