Quick one. Since we rolled it out to the support team, our NPS has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
Same setup here. In our case it came down to auto-theming being too broad.
Worth checking your NPS window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and NPS tanked.
Spent a week on this. The fix was tying response routing to the account owner field.
