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SSO question affecting who sees NPS surveys

hana_hale_2c62b

We're working through NPS surveys and volume tripled after launch. Curious how others have handled it, especially around churn. Any rules of thumb?

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yuki_okafor_fa5c8

We hit this too. Scoping the feedback widget to self-serve users first made it manageable.

cole_voss_2a4d7

We hit this too. Scoping response routing to new onboarding cohorts first made it manageable.

theo_vance_79615

+1. The Microsoft Teams step is where ours kept breaking.

gus_quinn_156c0

Spent a week on this. The fix was tying the feedback widget to the account owner field.

dana_calvi_b1f17

Following. We're about to do the same thing for enterprise accounts.

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