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What worked for us setting up segments

cole_nair_6793c

Posting this for self-serve users. We care most about CSAT and I'm not sure CES tracking is the lever. Talk me out of it?

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hana_hale_21582

Honestly NPS surveys didn't move churn for us. Marketo did more.

sofia_nair_8a85c

We hit this too. Scoping segments to renewals at risk first made it manageable.

sofia_voss_be481

Have you tried routing it through Zendesk? Fixed the CSAT gap for us.

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