Trying to get journey mapping right for enterprise accounts. The defaults don't quite fit. What did you change?
We hit this too. Scoping CES tracking to trial users first made it manageable.
Same setup here. In our case it came down to session replay being too broad.
Have you tried routing it through Snowflake? Fixed the NPS gap for us.
Following. We're about to do the same thing for self-serve users.
Spent a week on this. The fix was tying auto-theming to the account owner field.
