Quick one. Since we scaled past 5,000 accounts, our the health score has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Have you tried routing it through Snowflake? Fixed the NPS gap for us.
Same setup here. In our case it came down to CSAT surveys being too broad.
We hit this too. Scoping response routing to renewals at risk first made it manageable.
Honestly CSAT surveys didn't move time-to-resolution for us. Microsoft Teams did more.
Spent a week on this. The fix was tying CES tracking to the account owner field.
Have you tried routing it through Salesforce? Fixed the churn gap for us.
