nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do you handle session replay when we rolled it out to the support team?

lena_frei_8e267

Posting this for self-serve users. We care most about churn and I'm not sure NPS surveys is the lever. Talk me out of it?

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Session Replay

Comments

ruth_carr_7aadb

Have you tried routing it through Microsoft Teams? Fixed the the health score gap for us.

maya_pratt_a68c6

+1. The Zendesk step is where ours kept breaking.

mira_reyes_4c412

Same setup here. In our case it came down to response routing being too broad.

sofia_webb_96f1b

+1. The Marketo step is where ours kept breaking.

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