Posting this for our SMB tier. We care most about churn and I'm not sure journey alerts is the lever. Talk me out of it?
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Curious what cadence you landed on. We over-asked and the health score tanked.
Honestly NPS surveys didn't move CES for us. Microsoft Teams did more.
We measure time-to-resolution weekly now and it's made response routing decisions much easier.
We measure CES weekly now and it's made dashboards decisions much easier.