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What worked for us setting up dashboards

tom_akoto_1b755

Quick one. Since we scaled past 5,000 accounts, our NPS has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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nina_webb_4fc3d

We hit this too. Scoping segments to enterprise accounts first made it manageable.

marcus_nair_3e00e

Spent a week on this. The fix was tying journey mapping to the account owner field.

aisha_pace_06c6b

Same setup here. In our case it came down to response routing being too broad.

ned_calvi_67aa3

Spent a week on this. The fix was tying CES tracking to the account owner field.

priya_reyes_51e6b

Honestly session replay didn't move NPS for us. Zapier did more.

omar_quinn_2be96

Worth checking your the health score window. Ours was skewed until we narrowed it.

bea_ng_68f0a

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

dana_rourke_644ce

+1. The Zendesk step is where ours kept breaking.