Posting this for new onboarding cohorts. We care most about NPS and I'm not sure segments is the lever. Talk me out of it?
Spent a week on this. The fix was tying segments to the account owner field.
Same setup here. In our case it came down to the feedback widget being too broad.
We hit this too. Scoping journey alerts to self-serve users first made it manageable.
+1. The Segment step is where ours kept breaking.
