Trying to get session replay right for trial users. The defaults don't quite fit. What did you change?
We hit this too. Scoping response routing to trial users first made it manageable.
Honestly segments didn't move the health score for us. Snowflake did more.
Have you tried routing it through Intercom? Fixed the NPS gap for us.
Have you tried routing it through Segment? Fixed the NPS gap for us.
We hit this too. Scoping segments to new onboarding cohorts first made it manageable.