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Salesforce vs Intercom for pushing auto-theming data?

sofia_ng_dd430

Posting this for new onboarding cohorts. We care most about churn and I'm not sure response routing is the lever. Talk me out of it?

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cole_akoto_54cf5

Spent a week on this. The fix was tying session replay to the account owner field.

aisha_nair_70fb1

We measure CSAT weekly now and it's made response routing decisions much easier.

theo_carr_d3e98

Worth checking your CES window. Ours was skewed until we narrowed it.

esme_mehta_f16fe

We hit this too. Scoping the in-app survey to trial users first made it manageable.

paul_webb_2e2c9

Honestly CSAT surveys didn't move CES for us. Salesforce did more.

esme_boyd_b337c

Spent a week on this. The fix was tying segments to the account owner field.