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Is there a way to break out renewal rate by trial users?

kiran_quinn_c3da5

We measured CSAT before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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bea_ng_1466b

We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.

marcus_dunn_ab687

Worth checking your NPS window. Ours was skewed until we narrowed it.

tom_hale_abc06

Same setup here. In our case it came down to journey mapping being too broad.

zoe_akoto_64cc4

Worth checking your churn window. Ours was skewed until we narrowed it.

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