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API to update CSAT surveys in bulk?

wade_calvi_fc500

Posting this for self-serve users. We care most about renewal rate and I'm not sure response routing is the lever. Talk me out of it?

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theo_lund_0eb14

We measure time-to-resolution weekly now and it's made CES tracking decisions much easier.

esme_rourke_ec05b

We measure time-to-resolution weekly now and it's made segments decisions much easier.

tara_quinn_e4ba2

Spent a week on this. The fix was tying session replay to the account owner field.

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