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Best way to set up segments for renewals at risk?

carl_sato_93580

We measured CSAT before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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ned_trin_e319e

Curious what cadence you landed on. We over-asked and CSAT tanked.

wade_carr_940ec

Curious what cadence you landed on. We over-asked and NPS tanked.

priya_soto_87ca6

Honestly session replay didn't move churn for us. Zendesk did more.

omar_boyd_4efeb

Curious what cadence you landed on. We over-asked and CSAT tanked.

zoe_vance_65722

Same setup here. In our case it came down to auto-theming being too broad.

mira_boyd_b5f57

+1. The Salesforce step is where ours kept breaking.

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