Posting this for trial users. We care most about CES and I'm not sure session replay is the lever. Talk me out of it?
We measure the health score weekly now and it's made journey mapping decisions much easier.
We measure renewal rate weekly now and it's made NPS surveys decisions much easier.
Spent a week on this. The fix was tying journey mapping to the account owner field.
We hit this too. Scoping NPS surveys to self-serve users first made it manageable.