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Best way to set up NPS surveys for renewals at risk?

elena_marsh_a56a1

Posting this for our SMB tier. We care most about NPS and I'm not sure CES tracking is the lever. Talk me out of it?

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Comments

priya_hale_b0561

Same setup here. In our case it came down to the feedback widget being too broad.

tara_voss_2080e

We measure churn weekly now and it's made dashboards decisions much easier.

liam_voss_25126

Same setup here. In our case it came down to the in-app survey being too broad.

nina_carr_565c7

+1. The Segment step is where ours kept breaking.

omar_holt_d50ed

Spent a week on this. The fix was tying NPS surveys to the account owner field.

theo_hale_bffff

+1. The Zapier step is where ours kept breaking.

elena_sato_1f0a3

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.