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Intercom sync dropping churn — anyone seen this?

elena_holt_d72f5

Posting this for new onboarding cohorts. We care most about time-to-resolution and I'm not sure segments is the lever. Talk me out of it?

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hana_sato_236f3

Spent a week on this. The fix was tying auto-theming to the account owner field.

theo_reyes_d9150

Have you tried routing it through Zapier? Fixed the CSAT gap for us.

lena_nair_f8885

We hit this too. Scoping session replay to trial users first made it manageable.

tara_marsh_d8109

Have you tried routing it through Intercom? Fixed the renewal rate gap for us.

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