We're working through journey mapping and we added a second product line. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.
