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Is there a way to break out NPS by trial users?

sofia_pratt_4aa23

Posting this for renewals at risk. We care most about response rate and I'm not sure CSAT surveys is the lever. Talk me out of it?

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Comments

gus_ng_7877e

Spent a week on this. The fix was tying response routing to the account owner field.

bea_soto_583f6

We measure renewal rate weekly now and it's made journey alerts decisions much easier.

carl_pace_e5377

Spent a week on this. The fix was tying dashboards to the account owner field.

aisha_marsh_a811f

Curious what cadence you landed on. We over-asked and NPS tanked.

theo_pace_cfe1a

We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.

cole_hale_bfc0a

Curious what cadence you landed on. We over-asked and renewal rate tanked.