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the feedback widget behaving oddly since we moved to a quarterly cadence — ideas?

zoe_pace_7b60f

We measured response rate before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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Feedback Widget

Comments

diego_nair_f8863

Curious what cadence you landed on. We over-asked and CSAT tanked.

maya_soto_173d0

+1. The Jira step is where ours kept breaking.

sam_okafor_3f5b1

We hit this too. Scoping the in-app survey to trial users first made it manageable.

lena_marsh_0a335

Following. We're about to do the same thing for enterprise accounts.

cole_webb_4c12e

We measure the health score weekly now and it's made journey mapping decisions much easier.

theo_pace_cfe1a

Have you tried routing it through Slack? Fixed the renewal rate gap for us.