Quick one. Since we switched CRMs last month, our NPS has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
We hit this too. Scoping dashboards to our SMB tier first made it manageable.
Spent a week on this. The fix was tying response routing to the account owner field.
