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Best way to set up journey alerts for new onboarding cohorts?

gus_akoto_ee58d

Quick one. Since we added a second product line, our time-to-resolution has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?

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Journey Mapping

Comments

priya_boyd_95066

Have you tried routing it through Intercom? Fixed the CSAT gap for us.

tom_reyes_5d489

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

gus_frei_da4a2

Same setup here. In our case it came down to the feedback widget being too broad.

tara_voss_98cd9

Honestly response routing didn't move response rate for us. Jira did more.

lena_nair_b590c

We measure renewal rate weekly now and it's made CES tracking decisions much easier.