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Template: closing the loop on enterprise accounts in 24h

tom_vance_81ffb

We measured churn before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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sofia_rourke_493ad

+1. The Intercom step is where ours kept breaking.

jack_pace_3b43e

Worth checking your NPS window. Ours was skewed until we narrowed it.

paul_vance_883c2

Following. We're about to do the same thing for our SMB tier.

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