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Small win: auto-theming caught a churn risk early

owen_mehta_3abcc

Posting this for new onboarding cohorts. We care most about CES and I'm not sure response routing is the lever. Talk me out of it?

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Comments

felix_pace_278a9

We hit this too. Scoping NPS surveys to renewals at risk first made it manageable.

kiran_voss_88ae5

+1. The Zendesk step is where ours kept breaking.

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