We're working through the in-app survey and we added a second product line. Curious how others have handled it, especially around NPS. Any rules of thumb?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and CSAT tanked.
Same setup here. In our case it came down to session replay being too broad.
Honestly NPS surveys didn't move renewal rate for us. Microsoft Teams did more.
