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How do you handle NPS surveys when we added a second product line?

ned_soto_a18bf

Posting this for enterprise accounts. We care most about NPS and I'm not sure auto-theming is the lever. Talk me out of it?

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priya_vance_a99ce

We measure time-to-resolution weekly now and it's made journey alerts decisions much easier.

bea_ng_68f0a

+1. The Slack step is where ours kept breaking.

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