We measured the health score before and after turning on the in-app survey. The result surprised us. Anyone seen the same?
Spent a week on this. The fix was tying dashboards to the account owner field.
Same setup here. In our case it came down to NPS surveys being too broad.
Same setup here. In our case it came down to CSAT surveys being too broad.
Same setup here. In our case it came down to journey alerts being too broad.
Curious what cadence you landed on. We over-asked and churn tanked.