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Moved NPS with response routing — here's our setup

bea_reyes_77da2

We measured the health score before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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yuki_pratt_2cb42

Honestly CSAT surveys didn't move the health score for us. Zapier did more.

maya_holt_cb400

Following. We're about to do the same thing for trial users.

ivy_pratt_02b59

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

bea_nair_1ca01

We measure churn weekly now and it's made session replay decisions much easier.

ned_rourke_64777

+1. The HubSpot step is where ours kept breaking.

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