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CSAT surveys behaving oddly since we moved to a quarterly cadence — ideas?

maya_ng_a22dc

We're working through CES tracking and we switched CRMs last month. Curious how others have handled it, especially around the health score. Any rules of thumb?

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Comments

diego_webb_ecf17

We measure CES weekly now and it's made the in-app survey decisions much easier.

tom_ng_43b50

Honestly auto-theming didn't move churn for us. Jira did more.

aisha_voss_ea1f6

Curious what cadence you landed on. We over-asked and CSAT tanked.

tom_akoto_67bba

Following. We're about to do the same thing for trial users.

theo_quinn_30ce2

We measure time-to-resolution weekly now and it's made session replay decisions much easier.

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