Trying to get CES tracking right for new onboarding cohorts. The defaults don't quite fit. What did you change?
Honestly segments didn't move response rate for us. HubSpot did more.
Same setup here. In our case it came down to response routing being too broad.
Honestly the in-app survey didn't move NPS for us. Snowflake did more.
Worth checking your CES window. Ours was skewed until we narrowed it.