Trying to get the feedback widget right for self-serve users. The defaults don't quite fit. What did you change?
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to segments being too broad.
Spent a week on this. The fix was tying segments to the account owner field.
Honestly segments didn't move churn for us. Microsoft Teams did more.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Following. We're about to do the same thing for self-serve users.
