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How we cut the health score reporting from days to minutes

dana_frei_f85d8

We measured churn before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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diego_soto_38806

We hit this too. Scoping dashboards to our SMB tier first made it manageable.

mira_sato_a6d5c

Same setup here. In our case it came down to journey alerts being too broad.

ravi_marsh_0ed92

Spent a week on this. The fix was tying segments to the account owner field.

ruth_pratt_56bdd

Curious what cadence you landed on. We over-asked and renewal rate tanked.

yuki_okafor_4254e

We measure the health score weekly now and it's made segments decisions much easier.

wade_nair_996bd

+1. The Zapier step is where ours kept breaking.