We're working through auto-theming and we rolled it out to the support team. Curious how others have handled it, especially around the health score. Any rules of thumb?
We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.
Worth checking your CES window. Ours was skewed until we narrowed it.
Have you tried routing it through Jira? Fixed the CSAT gap for us.
Worth checking your NPS window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and CSAT tanked.
+1. The Zendesk step is where ours kept breaking.