We're working through response routing and we moved to a quarterly cadence. Curious how others have handled it, especially around churn. Any rules of thumb?
Following. We're about to do the same thing for enterprise accounts.
Same setup here. In our case it came down to the feedback widget being too broad.
+1. The Segment step is where ours kept breaking.
We hit this too. Scoping segments to trial users first made it manageable.
Worth checking your response rate window. Ours was skewed until we narrowed it.
