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Getting response routing into Zendesk cleanly

dana_carr_2da69

Posting this for enterprise accounts. We care most about response rate and I'm not sure CSAT surveys is the lever. Talk me out of it?

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bea_akoto_808f0

+1. The Snowflake step is where ours kept breaking.

bea_pace_a65f0

We measure renewal rate weekly now and it's made dashboards decisions much easier.

elena_boyd_2527b

Honestly journey alerts didn't move time-to-resolution for us. Zendesk did more.

esme_webb_c02ff

Have you tried routing it through Zapier? Fixed the the health score gap for us.

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